Bailey, D. E., Diniz, E. H., Nardi, B. A., Leonardi, P. M., & Sholler, D. (2018). A critical approach to human helping in information systems: Heteromation in the Brazilian correspondent banking system. Information and Organization, 28(3), 111-128. https://doi.org/10.1016/j.infoandorg.2018.08.002