@article{7043,
  author = {Ming-Hui Huang and Roland Rust},
  title = {Artificial Intelligence in Service},
  year = {2018},
  journal = {Journal of Service Research},
  volume = {21},
  pages = {155 - 172},
  month = {May-05-2018},
  issn = {1094-6705},
  doi = {10.1177/1094670517752459},
  language = {eng},
}