@proceedings{7630,
  author = {Dzmitry Katsiuba and Gerhard Schwabe and Mateusz Dolata and Kevin Crowston},
  title = {Improving customer feedback management with GenAI: An action design research study},
  year = {2026},
  journal = {Hawai’i International Conference on System Science (HICSS)},
  month = {01/2026},
  address = {Lahaina, HI},
}